Reinforcing / Mesh Deliveries

Unless we provided you with a specific date, all reinforcing products will usually ship out within 2-3 business days. All reinforcing bars that need to be cut & bent might only be shipped within 3-5 days to allow for the bars to be cut and bent, depending on the workload of our manufacturers.

Fencing, Waratahs & Barriers

Fencing / barrier products will usually ship out within 1-2 business days.

All our fencing / barriers deliveries are usually made via flat deck / curtain-side truck to our Customers' business or construction site. If you prefer offloading by hand, the truck will need to be offloaded within 15 mins. For larger orders our Customers need to provide a forklift / crane / digger / manitou to offload at site - alternatively please contact us if Hiab truck delivery is required.

Portaloo Hire

Due to their weight (almost 100kg) and difficulty to  carry, all our portaloos will be delivered right next to the truck onto the ground via a tail lift. Please ensure that there is sufficient room for a truck to stop where you need the portaloo to be delivered.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@savebuild.com.au then visit our Easy Returns page and lodge your return claim online.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at SaveBuild:

· Great Service. We pride ourselves on the best service, anywhere.

· Price Match Service. We will aim to match or beat any other online price. See our Price Match page for details.

· 14 Day Easy Returns for all non-consumable products. If you are not happy with your product, we'll take it back - no questions asked. See our Easy Returns page for details.

· Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

Q: How does delivery work?

A: Once you place your order it will ship out within 1-2 business days (cut & bent reinforcing will usually ship in 3-5 days). For large orders that are delivered by truck, we will communicate with you to find a suitable time that someone is available to receive the delivery. The driver will also give you a call when they are on the way with your delivery.

Delivery rates will be shown at check-out (please note these delivery rates apply to addresses within 40km from Metro centres). If you have received an error message during check-out, please fill in our GET A QUOTE form for a custom delivery quote.

Q: Where are you located - can I pick my order up somewhere?

A: Please see pick-up locations at our FAQ page. Most of our products are large and heavy - please read the next question below regarding health & safety and vehicle sizes.

All our pick-up orders are processed via "click & collect" and require payment prior to pick-up so the store person can prepare your order (we don't have physical stores with sales people - we ship our orders from warehouses or directly from the factories of manufacturers or importers to save you money). The store person will not be able to process your order if you arrive without an order / invoice number.

Please note that your preferred item(s) might not always be available at your closest location - please check availability with our friendly team first if you intend to pick up.

Q: What do I need to do before picking up my order?

A: All our pick-up orders are processed via "click & collect" and require payment prior to pick-up so the store person can prepare your order (we don't have physical stores with sales people - we ship our orders from warehouses or directly from the factories of manufacturers or importers to save you money). The store person will not be able to process your order if you arrive without an order / invoice number.

Most of our products are heavy and bulky and often require forklifts, cranes or other lifting gear to load onto your vehicle / truck / trailer. We have witnessed many Customers arrive with uncertified vehicles, trailers that are too small, incorrect lifting and tie-down gear and also witnessed numerous safety incidents. Please ensure you have the correct size (certified) vehicle and tie down gear for your order to be safely loaded. If in doubt please reach out to our friendly team.

Q: Which payment options do you offer?

A: For most of our orders we will usually generate a draft invoice and e-mail it to you for payment via internet banking (this is the faster option). At this stage we don't operate on accounts or credit. We can also assist with credit card payments, but unfortunately this takes 3-4 days for the funds to clear (we use Shop Payments as our credit card processor). Please Contact Us to request a quote / draft invoice for payment via internet banking.

Q: I have issues with shipping rates at checkout, how can I get a delivery quote?

A: This usually means your address is located outside the areas where we normally deliver to. Please fill in our GET A QUOTE form to request a delivery quote.