Q: How does delivery work?
A: Once you place your order it will ship out within 1-2 business days (cut & bent reinforcing will usually ship in 3-5 days). For large orders that are delivered by truck, we will communicate with you to find a suitable time that someone is available to receive the delivery. The driver will also give you a call when they are on the way with your delivery.
Delivery rates will be shown at check-out (please note these delivery rates apply to addresses within 40km from Metro centres). If you have received an error message during check-out, please fill in our GET A QUOTE form for a custom delivery quote.
Q: Where are you located - can I pick my order up somewhere?
A: Due to the size and weight of our products, most of our Customers prefer delivery to their construction site, business or home address. If you have a truck or trailer and you'd like to collect, we can offer pick-up from the locations below.
All pick-ups are processed via Click & Collect and must be paid for in advance so the warehouse can prepare your order. You’ll be notified when it’s ready (usually within a few hours) and issued with a reference number for collection. Please do not go to the warehouse without your reference number - they will not have your order ready for pick-up.
If you prefer to pick-up your order, please fill in our GET A QUOTE form and we'll send you a draft invoice for payment via e-mail.
Please note that your preferred item(s) might not always be available at your closest location - please check availability with our friendly team first if you intend to pick up.
Q: Which payment options do you offer?
A: For most of our orders we will usually generate a draft invoice and e-mail it to you for payment via internet banking (this is the faster option). At this stage we don't operate on accounts or credit. We can also assist with credit card payments, but unfortunately this takes 3-4 days for the funds to clear (we use Shop Payments as our credit card processor). Please Contact Us to request a quote / draft invoice for payment via internet banking.
Q: I have issues with shipping rates at checkout, how can I get a delivery quote?
A: This usually means your address is located outside the areas where we normally deliver to. Please fill in our GET A QUOTE form to request a delivery quote.